We accept credit and debit cards, including Visa, MasterCard, American Express, and Discover, at our New York City store and online.

We're happy to update your order, whether that be including a gift note, changing your delivery address, adding/removing an item, or helping you cancel. However, we can only make changes before your order has shipped and, because the folks in our fulfillment center work quickly, this timeframe is a small one. If you'd like to update or cancel your order, please email support@beyours.example and we'll see what we can do!

When an item is listed as pre-order, it means it isn't in stock but we expect to receive inventory soon. You can still purchase the item now, but we won't be able to ship it until after the expected in-stock date listed on its product page.If you place an order that contains both pre-order and in-stock items, rest assured that we'll send the in-stock items first within our regular shipping timelines. You'll then receive a separate package at a later date with your pre-order items.

Orders are typically processed within 2-3 business days for available products. Processing time varies for pre-order or temporarily out of stock items; please be sure to reference the product page for more information. Once stock becomes available, items will ship within 2-3 business days.Orders placed with 2-day shipping with be processed within 1 business day.If placed after 3pm on Friday, the order will be fulfilled the following week.

At this moment, we only ship within the United States and to Armed Forces addresses(APO and FPO)..

We're sorry your order didn't arrive as expected! Please send your order number and a photo of the damaged item to support@beyours.example. Our support team will be in touch shortly with the next steps.

We accept returns received within 30 days of original purchase unless otherwise noted on the item's product page. Please note that replacement orders are not eligible for return. All items must be returned in their original product packaging unopened, unused, and undamaged.

To start the return process, please email support@beyours.example and request a return label. When you receive the return label, fix it to the outside of the box and drop the package off at the pre-determined carrier (don't forget to request a shipping receipt!). Once the package arrives at our shipping facility, your funds (the value of the item(s) purchased and any tax applied) will typically be returned to the original form of payment within 5 business days, though this may vary depending on your banking institution.

Please allow two weeks for your return to be processed. We'll send you an email once this is complete! Note that it may take your financial institution a little longer to reflect this transaction.