We accept credit and debit cards, including Visa, MasterCard, American Express, and Discover, at our New York City store and online.

Once an item is prepared for shipment or if an item has already been shipped, we are unable to make any changes to your order. Prior to this, we are able to update your desired shipping address only. Please email support@example.com

We're happy to update your order, whether that be including a gift note, changing your delivery address, adding/removing an item, or helping you cancel. However, we can only make changes before your order has shipped and, because the folks in our fulfillment center work quickly, this timeframe is a small one. If you'd like to update or cancel your order, please email support@example.com and we'll see what we can do!

Sure! If an item is eligible for in-store pickup, you'll see a badge that says "Available for in-store pickup" on its product page. You can also find a full list of eligible products in our Curated In-Store Collection. From there, simply choose in-store pickup at checkout. You'll receive an email when your order is ready at 1145 Broadway, NYC.

When an item is listed as pre-order, it means it isn't in stock but we expect to receive inventory soon. You can still purchase the item now, but we won't be able to ship it until after the expected in-stock date listed on its product page.If you place an order that contains both pre-order and in-stock items, rest assured that we'll send the in-stock items first within our regular shipping timelines. You'll then receive a separate package at a later date with your pre-order items.

Orders are typically processed within 2-3 business days for available products. Processing time varies for pre-order or temporarily out of stock items; please be sure to reference the product page for more information. Once stock becomes available, items will ship within 2-3 business days.Orders placed with 2-day shipping with be processed within 1 business day.If placed after 3pm on Friday, the order will be fulfilled the following week.

You can find tracking information by logging into your account and selecting 'Order History' from the menu items. Alternatively, you can find tracking information in your shipping confirmation email. If you can't find this email, make sure to check your spam or junk folder!

At this moment, we only ship within the United States and to Armed Forces addresses(APO and FPO)..

We're sorry your order didn't arrive as expected! Please send your order number and a photo of the damaged item to support@example.com. Our support team will be in touch shortly with the next steps.

We want to make this right! Please send your order number and a photo of the incorrect item to support@example.com. Our support team will be in touch shortly with the next steps.

We accept returns received within 30 days of original purchase unless otherwise noted on the item's product page. Please note that replacement orders are not eligible for return. All items must be returned in their original product packaging unopened, unused, and undamaged.

To start the return process, please email support@example.com and request a return label. When you receive the return label, fix it to the outside of the box and drop the package off at the pre-determined carrier (don't forget to request a shipping receipt!). Once the package arrives at our shipping facility, your funds (the value of the item(s) purchased and any tax applied) will typically be returned to the original form of payment within 5 business days, though this may vary depending on your banking institution.

Unfortunately, sale items are not eligible for return or exchange.

In certain circumstances, and at the sole discretion of Standard Dose, opened products may be exchanged for store credit. Please note Standard Dose monitors return activity for abuse and fraudulent behavior and reserves the right to deny returns or exchanges at any point.

We're sorry you didn't love your gift! If the item was shipped directly to you, please send an email with your full name to support@example.com. If the item wasn't shipped to your home, please send an email to support@example.com and include the gift giver's full name and email address.

Sorry, shipping charges are non-refundable.

Please allow two weeks for your return to be processed. We'll send you an email once this is complete! Note that it may take your financial institution a little longer to reflect this transaction.

Of course! You can easily add a gift message to your order at checkout. If you've already placed an order but it hasn't shipped yet, we may still be able to include a gift message. Please email support@example.com and we'll see what we can do.

If your giftee hasn't received their digital gift card (and they've checked their spam or junk folder!) please email support@example.com with the order number and their email address so we can look into this.

Nope! Like good friends, Standard Dose gift cards are forever.

Oh no! We're sorry you can't find your gift card. Please email support@example.com with your full name and the email address it was sent to. We'll do our best to track it down!

You can log into your existing account or create a new one right here.

That's OK! Just select 'Forgot Password' on the login page and check your email for the reset instructions -- make sure to check your spam or junk folder! If you still need help, please email support@example.com

Sorry, we can only accept one discount code per order.

To make shopping fair for everyone, sales promotions and discounts only apply to orders placed during the specified sales period. To stay in the loop on future sales, sign up for email and SMS updates!